Job Description

Horizon Air Cargo Service Agent

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

This Cargo Service Agent role works in a warehouse environment assisting customers with cargo needs such as answering inquiries, computing cargo rates, initiate and complete cargo bookings, and security screenings.

Key Duties

• Assist customers with shipping needs (e.g. air cargo transactions, airway bill preparation, rating, acceptance, load planning, filling, tracing, and telephone inquiries) in a warehouse environment.
• Receive and distribute airfreight, equipment, mail and products within the cargo building.
• Use a variety of work aides: computers, carts, dollies, pallets, hand trucks and forklifts.
• Perform other duties as assigned.

Job-Specific Experience, Education & Skills

Required:

• A minimum of 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
• Ability to learn and operate a computerized cargo system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 70 lbs.
• Must be able to stand for long periods of time.
• Must be able to bend, squat, stoop, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

USD $18.54/Hr.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air

Comprehensive well-being programs including medical, dental and vision benefits

Generous 401k match program

Quarterly and annual bonus plans

Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on 1/12/2026

FLSA Status: Non-Exempt

Employment Type: Full-Time

Regular/Temporary: Regular

Requisition Type: Frontline

Location: Portland, OR - Airport

Category: Airports & Warehouse

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