The Community Outreach Advocate is responsible for facilitating positive business outcomes by maintaining relationships with internal and external stakeholders in accordance with contract requirements and MTM policies and procedures. Internal stakeholders include all MTM employees and external stakeholder may include but are not limited to facilities, transportation providers and clients. The Community Outreach Advocate will leverage tools and strategies which may include hosting meetings, conducting outreach and delivering training to accomplish market initiatives in alignment with MTM business goals. These positions are contingent on award of contract. Location: This position will reside in South Carolina and the candidate must also reside in South Carolina (per contract). Responsibilities include ownership of all facilities/clinics and other organizations within assigned market; overseeing all interactions with facilities, clinics and other organizations to improve service, increase self service utilization, reduce complaints and mitigate risk both in person and virtually; creating strategic outreach action plans based on market data; determining daily facility interactions; understanding market needs and creating presentations, training materials, and resource guides; ensuring compliance with regulations and contract requirements; managing projects to completion; identifying and reporting systematic issues; promoting MTM self-service features; facilitating and participating in meetings, town halls, training sessions, health fairs; analyzing reports to improve facility and stakeholder experience and contract compliance; developing and implementing processes to improve experience; providing ongoing support for external stakeholders; supporting implementations, acquisitions, contract expansions and crisis management; providing oversight for accuracy and timeliness of deliverables; analyzing complaint and report data to recommend education and process improvement; working with Quality Ops on internal reporting; triaging issues from facilities; providing training for external stakeholders; measuring learner satisfaction and outreach effectiveness; and supporting special projects as needed. Requirements include a High School Diploma or G.E.D., 2+ years experience in customer service, 1+ year experience in training others, ability to work with little supervision, problem solving skills, relationship building and communication skills, prioritization, professional behavior, ability to explain complex subjects clearly, global and cultural awareness, confidentiality handling, data management and reporting, goal orientation, attention to detail, risk awareness and management, and proficiency in Microsoft Office Suite. A Bachelor’s Degree is preferred. Benefits include health and life insurance plans, dental and vision plans, 401(k) with company match, paid time off and holiday pay, maternity/paternity leave, casual dress environment, tuition reimbursement, MTM perks discount program, and leadership mentoring opportunities.
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