Job Description

Job Overview

BFGoodrich offers a comprehensive benefits package to its employees, including health insurance, retirement plans (like a 401k), and various forms of paid time off, such as vacation, sick leave, and potentially even more flexible options. In addition to these core benefits, employees may also have access to employee assistance programs, discounts on products and services, and potentially even business travel assistance.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Skills  

• Good Communication
• Organizational Skills
• Office Management

Benefits  

• Medical, dental and vision care
  Paid time off
  Tuition reimbursement
  401(k) retirement program with company match
  Paid holidays
  Life insurance and disability income protection
  Tire purchase plan
  DailyPay™ voluntary On-Demand Pay program

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