Customer Success Manager (San Francisco) Job at Elsdon Group, San Francisco, CA

U3o5UTFCN1dreTFJdDQvb0JrUkFidEdqYVE9PQ==
  • Elsdon Group
  • San Francisco, CA

Job Description

Direct message the job poster from Elsdon Group

Join My Client who are Shaping the Future of AI in the San Francisco area!

My client believes innovation thrives when creativity meets strategy—and that their customers are at the heart of everything they build

They are looking for a dynamic Customer Success Manager to lead the charge in delivering unforgettable client experiences and driving meaningful relationships.

What you will do:

  • Relationship Management: Build strong, long-term relationships with key stakeholders
  • Retention & Expansion: Drive high retention rates and identify upsell/cross-sell opportunities by understanding customer goals.
  • Proactive Engagement: Monitor customer health, anticipate risks, and implement strategies to mitigate churn.
  • Success Planning: Develop customized success plans to align our solutions with customer business objectives.
  • Champion client satisfaction by understanding their goals and helping them unlock the full potential and solutions
  • Collaborate with cross-functional teams to enhance customer journeys and maximize value delivery
  • Lead onboarding, engagement, and retention strategies that inspire loyalty and long-term partnerships
  • Be the voice of the customer—advocating feedback and driving product improvements

What We’re Looking For:

  • 5+ years in Customer Success, Account Management, or a related role in SaaS/Tech.
  • Passion for delivering exceptional customer experiences and driving measurable success
  • Exceptional listening, presentation, and interpersonal skills to engage stakeholders at all levels.
  • Ability to troubleshoot issues, manage escalations, and collaborate cross-functionally for resolutions.
  • Comfortable analyzing usage data to derive insights and guide customer strategy.
  • Thrives in a fast-paced startup environment, managing multiple priorities with a proactive attitude.

Why This Client:

  • A culture that celebrates bold ideas, creative freedom, and growth mindsets
  • Competitive salary, and full benefits
  • Hybrid work flexibility and an office with serious start up charm
  • A chance to shape how people interact with powerful, intuitive tools that drive results

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Sales, Quality Assurance, and Business Development
  • Industries

    Software Development, IT System Custom Software Development, and Advertising Services

Referrals increase your chances of interviewing at Elsdon Group by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

San Francisco, CA $65,000.00-$80,000.00 2 days ago

San Francisco Bay Area $120,000.00-$140,000.00 3 weeks ago

San Francisco, CA $120,000.00-$160,000.00 5 days ago

Customer Success Manager (Remote US, PST)

San Jose, CA $134,000.00-$165,000.00 3 weeks ago

San Francisco, CA $100,100.00-$180,000.00 5 days ago

Palo Alto, CA $90,000.00-$140,000.00 3 weeks ago

Pleasanton, CA $134,000.00-$165,000.00 3 weeks ago

San Jose, CA $100,100.00-$180,000.00 5 days ago

Enterprise Customer Success Manager, AMER

San Francisco, CA $80.00-$150.00 7 months ago

San Francisco, CA $105,000.00-$120,000.00 5 days ago

San Francisco, CA $140,000.00-$200,000.00 5 days ago

San Francisco, CA $90,000.00-$130,000.00 4 days ago

San Jose, CA $74,500.00-$148,900.00 1 day ago

San Francisco, CA $100,000.00-$160,000.00 2 months ago

San Francisco, CA $95,000.00-$115,000.00 3 days ago

San Francisco Bay Area $70,000.00-$80,000.00 18 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Tags

Full time, Work at office,

Similar Jobs

Nutramax Laboratories

Quality Laboratory Chemist - 2nd shift Job at Nutramax Laboratories

 ...skills, and the ability to interact with all levels of personnel are required. Education and Experience: A bachelors degree in Chemistry. If degree has concentration; Biochemistry, Inorganic, Physical or Polymer Chemistry preferred. Supervisory Responsibilities:... 

WHITE SOCIETY PTE. LTD.

Investment Management Associate (Town of Islip) Job at WHITE SOCIETY PTE. LTD.

 ...Sales or Management Track) Training Provided - Monthly investment training by more than 30 Global Asset Managers (JP Morgan, Goldman Sachs, Franklin Templeton, BlackRock etc.)- In-house training by professional and internal trainers - Training allowance provided... 

RIT Solutions, Inc.

Junior Python Developer Job at RIT Solutions, Inc.

Junior Python DeveloperWashington, DCRoles and ResponsibilitiesDevelopment and Implementation Proficient in writing fully-typed Python (type annotations on all function signatures). Experience with SQL query builders/ORM. Coding to Interfaces and abstractions:... 

Marley Engineered Products

Assembly Line Coordinator Job at Marley Engineered Products

 ...Job Description Job Description SUMMARY : The Line Coordinator oversees the efficient operation of assembly line activities, ensuring production goals are met on time, efficiently, and to quality standards. This role involves coordinating line staff, addressing... 

Disability Solutions

Open Rank Faculty, Full-Time, College of Nursing Job at Disability Solutions

 .... Home to 53,235 students, nearly 12,000 faculty and staff and 350,000+ living alumni, UC...  ...to UC's success. About The College of Nursing The College of Nursing at the University...  ...and must be submitted as part of the online application process. Applications without...