Job Description

Overview

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About the Role: As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Responsibilities

• You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Representing yourself and the H&M brand positively during customer interactions.
• Identify strengths and commercial opportunities in your department and work with the Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
• Follow up that your team actively promotes our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure correct routines in fitting rooms and checkout, including transactions, returns and exchanges.
• Manage admin routines for both people and operations in a correct way.

Fashion & Trend Awareness

• Stay up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge during customer interactions.

Team & Development

• Retain and share knowledge with the Store team.
• Collaborate with the Visual Merchandiser team; plan and work as a team.
• Give and receive feedback to support each others development.
• Maintain regular communication to inform, motivate and inspire daily/weekly meetings.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.

Retail Operations / Visual & Commercial Execution

• Maintain a clean and tidy sales floor and back of house, including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation with proper garment care.
• Maintain stock levels and provide input on allocation to Area team.
• Ensure the full garment cycle from delivery to presentation and fitting room routines align with standards and internal routines, using all tools and technology provided.
• Maintain in-store OMNI Services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Maintain price signs in-store and on the sales floor according to global and local strategies to ensure consistent price perception.
• Update and maintain BOH areas with key information, health & safety, tidiness, etc.
• Responsible for opening & closing of the store daily.

Qualifications

Who You Are

• You are an emerging leader who enjoys taking responsibility and being accountable.
• You are ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented and motivated by performance and competition with a customer-centric mindset.

Why Youll Love Working at H&M

• We value diverse backgrounds and strive for an inclusive, diverse, and equitable workplace.
• We are guided by our 7 values and offer opportunities for career growth and development.
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Inclusive culture where you can be yourself at work.
• Global talent community with opportunities for growth; comprehensive benefits including health insurance, wellness and family support, retirement plan matching, paid leave, and a community day.
• Employee discount at H&M Group brands and participation in the H&M Incentive Program (HIP).

Additional Information

Compensation: expected base salary range is $18.29 - $21.58 hourly

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the companys discretion.
• H&M may pay more or less than the posted range depending on candidate qualifications; this range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us.

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