We are seeking an experienced Desktop Support Engineer to provide technical support, maintenance, and troubleshooting for end-user systems, hardware, and software. The ideal candidate will possess strong expertise in Windows and Mac environments , network troubleshooting , and IT service management (ITSM) processes. This role ensures smooth day-to-day IT operations and timely resolution of user issues to maintain business continuity.
Provide L1/L2 support for desktops, laptops, printers, and peripheral devices.
Troubleshoot and resolve issues related to hardware, operating systems, and applications .
Install, configure, and maintain Windows, macOS, and Linux-based systems .
Manage user accounts, permissions, and group policies via Active Directory.
Support Microsoft 365 , Outlook, Teams, and related productivity tools.
Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) .
Perform software installations, updates, and system patches following IT policies.
Maintain accurate asset inventory and documentation of incidents and resolutions in ITSM tools (e.g., ServiceNow, Remedy, Jira).
Ensure compliance with security and data protection policies .
Collaborate with infrastructure and network teams for escalations and complex issues.
Assist in new hire onboarding and IT setup (hardware provisioning, access setup, etc.).
Support remote users using remote desktop tools or VPN solutions.
3–6 years of experience in desktop or IT support roles.
Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365 .
Experience with Active Directory, DNS, DHCP, Group Policy , and basic networking .
Familiarity with ITSM tools (ServiceNow, Remedy, or Jira Service Desk).
Hands-on experience with remote desktop tools (RDP, AnyDesk, TeamViewer, etc.).
Excellent troubleshooting, problem-solving, and communication skills.
Ability to work independently and manage multiple support requests efficiently.
CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator certification.
Experience with SCCM, Intune, or JAMF for device management.
Basic understanding of ITIL processes .
Exposure to VPN, firewall, and endpoint protection tools.
Bachelor's degree or diploma in Information Technology, Computer Science, or related field .
...CNA or HCA for Senior Living Community Are you ready to make a meaningful impact? We're seeking an exceptional CNA/HCA to join... ...Hygiene Responding to Patient Call Lights with Compassion and Assistance Understanding Resident Preferences, Allergies, and Dietary Restrictions...
...Join to apply for the PRN Physician Assistant - Primary Care role at Navos 5 days ago Be among the first 25 applicants Join to apply... ...Experience in primary care, internal medicine, family medicine or psychiatry preferred Strong interest in serving patients with...
...UWM Internship Program UWM's 12-week internship program offers an immersive experience with over 200 interns, job shadowing, access... ..., not one that has you running errands. Join our dynamic Human Resources team at United Wholesale Mortgage (UWM) for an exciting and...
...This is a contract to hire Corporate Real Estate Manager No Corp to Corp, h1B Visa and No... ...Responsibilities Manages and tracks leases; coordinates decisions for lease renewals,... ...operations preferred. ~ Current real estate license in good standing required. Skills...
...professionalism. Responsibilities and Tasks: # Assist with building the earthwork component of a project including site grading, road construction, road improvements, drainage improvements, road maintenance, dewatering, soil correction, foundation excavation and backfill,...