Job Description

Job Description

Job Description

Overview

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit #zi

Responsibilities

Bartenders provide excellent service to all guests and are responsible for serving each customer efficiently, while also adhering to, established procedures for the preparation, service and close out of each transaction. Bartenders prepare, mix, and pour beverages. Works in an efficient and professional manner and able to maintain the cleanliness of workstations and equipment.

Essential Job Functions:

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Must have extensive knowledge of spirits, wine, and beer as well as all other products offered.
• Must be able to meet marketing requirements as set by management, as per the Company's Marketing Requirement Plan.
• Must always be driven to focus on upselling.
• Must be able to follow established cash handling procedure to tender customer checks.
• Must possess basic computer abilities and experience working with a Point of Sale (POS) system.
• Must be organized, follow directions and make quick decisions that are consistent with established company standards.
• Ability to create and maintain service rapport with guests.
• Proudly deliver a quality guest experience in a fun and friendly atmosphere.
• Respond to guest inquiries and requests in a courteous and polite manner.
• Greet and serve guests courteously and in a timely manner with an upbeat attitude.
• Anticipate guest needs.
• Provide guests with information and directions.
• Adhere to all Standard Operating Procedures.
• Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores.
• Provide information to guests regarding our venues, menus and pricing.
• Recognize and identify regular guests and repeat business, using their name whenever possible.
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift.
• Assist all other team members as needed.
• Cordial relations with co-workers and guests.
• Have and maintain a sense of urgency.
• Appear in uniform for all shifts and promotional activities at scheduled time
• Adheres to all established policies, procedures, and guidelines.
• Complies with all state and federal liquor laws.

Qualifications

• A minimum of two (2) years of experience in a high volume, service focused restaurant.
• Previous bartending experience.
• Must possess a valid alcohol awareness card and a health department card.
• Must be self-motivated, constantly striving to improve skills and knowledge.
• Must be fluent in the English language, both written and oral, multilingual skills is a plus.
• Must have strong knowledge of spirits, wines, champagne and mixed cocktails.
• Must be able to mix well-balanced cocktails and shots.
• Must be able to operate point of sales systems terminal.
• I.P.S. certification and Sanitation certification is preferred.
• Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.

• Must have good communication skills and excellent interpersonal skills, including a positive, friendly, and outgoing attitude, common courtesy towards others and the ability to deal successfully with stressful situations.

ABILITY TO:

• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
• Must have the ability to withstand noisy and smoke-filled environments.
• Must be able to stand, walk, use hands to finger, handle or feel objects, tools, or controls, and reach with arms and hands.
• Must regularly lift and move up to 50 pounds.

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