Job Description

Join to apply for the Front Desk Staff - Mission Cliffs (PT) role at Touchstone Climbing Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Front Desk Staff - Mission Cliffs (PT) role at Touchstone Climbing Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Touchstone Climbing owns and operates 16 climbing gyms across California. But we're more than gyms -- We're a community. In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community. About The Role At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive. Mission Cliffs is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a part-time position, working no more than 20 hours per week. Job Duties Include But Are Not Limited To Ensuring all visitors complete necessary waivers, check in and adhere to gym policies Making all visitors feel welcome, answering calls, and responding to emails at the front desk Processing memberships and online transactions Managing calendar reservations Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner Selling merchandise and climbing gear in our retail shop Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed Maintaining a clean gym, with no cleaning task left undone Support other team members and contribute to a positive team environment Additional opportunities to work with our communities and classes may be available in the future for interested candidates Requirements: Flexible availability, including evenings and weekends (no exceptions) Passion for climbing and knowledge of climbing terminology and safety practices Ability to remain friendly and calm while managing customer needs in a variety of situations Highly self-directed and motivated; if you see a task that needs to be done, you do it Comfortable and proficient working with computers and point of sales systems Ability to multitask and work efficiently in a fast-paced environment Customer service, service industry, or office management experience is a plus but not required Current CPR and First Aid certification is a plus Starting Pay is $21.00/hour. This is a part-time position, working no more than 29 hours per week. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure. At Touchstone, we value our employees and offer the following benefits for part time employees: Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses Paid Time Off – Vacation and sick leave provided Free Gym Membership – Access to all Touchstone facilities Pro Deals & Staff Discounts – Discounts on gear purchased at our gyms and industry pro deals Flexible Work Schedule – Supporting work-life balance We believe in fostering a supportive and rewarding work environment where our employees can thrive. If this sounds like something you’d love to do, we want to hear from you! Click Apply now to submit your application! Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Administrative Referrals increase your chances of interviewing at Touchstone Climbing by 2x Get notified about new Front Desk Staff jobs in San Francisco, CA . Overnight Front Desk Associate (27.5 Hour Part-Time)- The Watermark Front Desk Associate (On-Call)- San Francisco San Francisco, CA $16.00 - $20.00 7 months ago Overnight Front Desk Associate (On-Call)- San Francisco San Francisco, CA $60,000.00 - $80,000.00 1 day ago Fitness Center Front Desk Attendant - (As Needed) San Francisco, CA $16.00 - $20.00 7 months ago South San Francisco, CA $12.93 - $24.29 6 days ago San Francisco, CA $18.00 - $20.00 3 months ago San Francisco, CA $70,000 - $92,000 3 weeks ago GRAVEYARD SHIFT(FT) Front Operations Desk Clerk San Francisco, CA $18.67 - $21.47 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Touchstone Climbing

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