Job Title: General Reservations and Travel Partner Support Agent
Location: Sunrise, Florida (Hybrid/Remote options available)
About Century Cruises Inc.:
Century Cruises Inc. is the largest luxury river cruise line in China, offering unforgettable journeys and world-class service to discerning travelers. As we expand into the breathtaking rivers of Egypt and Europe, we are building a world-class team of customer-focused travel professionals. Come be a part of shaping the future of luxury river cruising.
Position Overview:
Century Cruises Inc. is seeking friendly, detail-oriented Reservations and Travel Partner Support Agents to assist guests and travel partners with reservations, inquiries, and booking support. As a key member of our service team, you will ensure a smooth, personalized experience for our guests and industry partners, helping them create unforgettable cruise journeys.
Key Responsibilities:
• Assist guests and travel agency partners with reservations, itinerary planning, booking changes, and general inquiries via phone, email, and online chat.
• Respond to all new inquiries and reservation requests within 48 hours.
• Provide accurate information about cruise itineraries, promotions, policies, and procedures.
• Maintain up-to-date and detailed records of customer interactions in CRM systems (e.g., Salesforce).
• Support the Travel Partner community with booking support, troubleshooting, and post-booking service.
• Collaborate with the Sales, Marketing, and Operations teams to deliver seamless service across all touchpoints.
• Stay current with company updates, new offerings, and industry trends to better serve guests and partners.
• Identify and escalate complex issues to the appropriate teams while ensuring follow-through for resolution.
• Deliver an exceptional service experience that reflects Century’s luxury brand standards.
Qualifications:
• Bachelor’s degree preferred; equivalent work experience considered.
• 2+ years of customer service, reservations, or travel support experience, preferably in the travel, hospitality, or luxury industries.
• Strong problem-solving skills and a proactive approach to customer needs.
• Proficiency in CRM systems (Salesforce experience preferred) and Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Preferred Qualifications:
• Experience working with travel agents, consortia, or tour operators.
• Background in luxury travel or hospitality preferred.
• Familiarity with GDS (Global Distribution System) platforms or cruise booking tools is a plus.
• Ability to handle high-volume inquiries while maintaining a focus on quality service.
Compensation and Benefits:
Century Cruises Inc. offers a competitive salary, performance-based incentives, comprehensive health benefits, generous PTO, travel perks, and flexible remote work opportunities.
Key Performance Indicators (KPIs):
• 100% response rate to new inquiries within 48 hours.
• High customer and travel partner satisfaction scores.
• Timely and accurate management of reservations and service requests.
• Adherence to quality assurance standards and service protocols.
How to Apply:
Please apply via the LinkedIn job posting or email your resume to dfredericks@centurycruise.com.
...Health Professions at Mercer University invites applications for a full-time faculty member for the Bachelor of Science program in kinesiology. This nine-month position is for a tenure-track faculty in a progressive and innovative College that emphasizes evidence-based...
...Powerwell is a leading recruitment firm helping our clients discover top talent. We are recruiting for a Financial Consultant. SUMMARY As a Financial Consultant, you will collaborate with our current clients while simultaneously developing new relationships across...
...Learning chips, delivering best-in-class ML performance in the cloud. You will lead Compiler requirements working backward from customer... ...will have solid understanding of compiler technologies, computer architecture, and ML systems. They should be able to assess technical...
..., Instagram , YouTube , LinkedIn and Tik Tok . Job Description The Director, U.S. Policy will support the U.S. Policy & Analytics team, the Federal Government Affairs (FGA) team and the Business Evolution Strategy Development (BESD) team by monitoring,...
...Pikes Creek Division of the H&K Group, Inc. is looking for an Asphalt Groundsperson to support plant production and maintenance. The ideal candidate is safety focused, action oriented, pays attention to detail, and excels at teamwork. A CDL license is not required...