Job Description

Home Delivery Pharmacy Technician - Moline, IL at Optum summary:

The Home Delivery Pharmacy Technician processes and verifies prescription orders for home delivery, ensuring accuracy and compliance with state regulations. They assist with customer interactions, order entry, billing, and operational support while collaborating to improve standard procedures. This role requires pharmacy knowledge, customer service skills, and the ability to solve moderately complex problems independently and within a team.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the Pharmacy Technician – Home Delivery , you will be asked to shadow to demonstrate what right looks like as a fully proficient Technician. Positively contributes to overall team motivation and drives team engagement. As permitted by state regulation, interprets providers' prescriptions and creates order, assesses, inputs and retrieves prescription, medical/lab and reimbursement information from computer system.

Location: 4300 44thAve. Moline, IL 61265

Schedule: Monday through Friday, 9:30am – 6:00pm CST

Primary Responsibilities:

• Prescription requests
• Entry, billing, and submittal of the customer's order to fulfillment for delivery assist with operations support, training, and process improvements
• Contribute to updating Standard Operating Procedures (SOPs) and team content
• Creation/routing of pharmacy orders through receipt
• Demonstrate handling both inbound and outbound member/patient calls
• Prep and scan documents, verify member/patient data submit prescription orders in computer system
• May contact members/patients/providers to validate data, request payment information and establish priority of order or delivery details
• Applies knowledge/skills to a range of moderately complex activities
• Demonstrates great depth of knowledge/skills in own function
• Acts as a technical resource to others in own function
• Proactively identifies solutions to non-standard requests
• Solves moderately complex problems on own
• Works with team to solve complex problems
• Plans, prioritizes, organizes, and completes work to meet established objectives
• Provide an exceptional customer experience with every interaction
• Provide a holistic approach to case management by completing the following duties for each customer assigned
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• May coordinate other activities

Required Qualifications:

• 1+ years of experience working in a retail pharmacy
• Ability to work in office at 4300 44th Ave. Moline, IL 61265, Monday through Friday between the hours of 9:30am-6pm
• Must be 18 years of age OR older

Preferred Qualifications:

• Active National Pharmacy Technician Certification (ExCPT or PTCB) or ability to obtain prior to start date
• Previous healthcare experience
• Call-center or telephonic work

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Keywords:

pharmacy technician, home delivery, prescription processing, order entry, customer service, pharmacy benefits, telephonic support, healthcare, billing, standard operating procedures

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