Job Description

Job Description

NWH’s Sales Support Department is looking for an Inside Sales Representative to provide excellent, dependable service to our customers. This individual’s primary goals will be to maintain, and exceed, customer satisfaction and growing NWH sales. They will spend much of their time executing sales-related activities, including supporting the Outside Sales team, networking with customers, quoting customers, entering orders, managing order files, and helping troubleshoot any issues or needs that arise from customers, our production teams, or supply chain teams, while managing and maintaining a healthy inventory.

NWH Overview:

NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber.

The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com.

Duties and Responsibilities

• Develop a detailed understanding of NWH products, processes, business platforms and the hardwood lumber industry
• Cultivate strong relationships with existing customers, establishing rapport, and proactively anticipating their needs
• Collaborate with outside sales, supply managers, quality control and transportation to ensure orders are fulfilled accurately in a timely and complete manner
• Independently manage standard customer inquiries, providing product availability, substitution options, lead times, and deliver accurate price quotes utilizing insights from current market trends
• Contribute to the sales efforts by independently executing program sales, order entry and special-order processing
• Effectively resolve issues by collaborating with internal teams to address customer concerns, including processing invoice and inventory adjustments, as well as handling credit requests
• Monitor the order file in relation to seller and company sales targets and identify any areas of concern or opportunity
• Keep records of customer interactions and transactions, including details on actions taken
• Efficient and effective communication with other sales associates, customers, vendors, and various stakeholders throughout the company
• Ability to quickly grasp and understand the operations of different order computer systems
• Facilitate the onboarding process for new customers
• Offer tactical support to other business segments, as necessary

Basic Qualifications

• Associates degree or bachelors degree preferred.
• MS Office suit tools

Preferred Qualifications

• Wood products or building products experience a bonus but not required

Require Skills

• Positive and enthusiastic attitude with an eagerness to learn
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with outside sellers, customers and other NWH departments
• Strong organizational skills, multitasking skills, and the ability to work well in a fast-paced environment
• Ability to think critically, problem solve and work across functional teams in order to complete tasks.
• Ability to quickly grasp and understand the operations of different order computer systems.
• Strong knowledge of Microsoft Office products including Word, Excel and Outlook with the ability to develop and generate sales and inventory reports
• Hardwood lumber or related experience would be a bonus

Competencies

• Positive and enthusiastic attitude with an eagerness to learn
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with outside sellers, customers and other NWH departments
• Self-driven individual motivated by collaboration and achieving goals
• Strong organizational skills, multitasking skills, and the ability to work well in a fast-paced environment
• Ability to think critically, problem solve and work across functional teams to complete tasks.
• Ability to quickly grasp and understand the operations of different order computer systems.
• Strong knowledge of Microsoft Office products including Word, Excel and Outlook with the ability to develop and generate sales and inventory reports
• Wood products or building materials experience a bonus but not required

Perks & Benefits:

• Medical Plans/Dental Coverage/Vision Coverage
• Prescription Plans
• Life Insurance
• Short-Term Disability Benefit
• Voluntary Long-Term Disability Benefit
• 401k Retirement Saving with Company Match
• Health Saving Account (HSA)
• Employee Assistance Program
• Employee Engagement Center Support
• Paid Time Off and Paid Holidays
• Employee Engagement Events and Activities
• Employee Referral Bonus (No cap)

Additional Information:

NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.

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