Learning & Development Manager (Law Firm Experience) Job at SourcePro Search, LLC, New York, NY

UVRaVTFCcmRreTlCczQzcURVQkFZOVNwYnc9PQ==
  • SourcePro Search, LLC
  • New York, NY

Job Description

SourcePro Search is conducting a search for an experienced Learning & Development Manager with 8+ years in support management. Law firm and prior legal secretary experience strongly preferred.

The ideal candidate will identify, develop, implement, and manage training, new hire orientation and employee development programs for our legal secretaries and other business professionals!

What You'll Do:

  • Independently assess need for administrative support training and recommend priorities, approaches, solutions, etc., to senior management.
  • Create and implement quality assurance controls that identify skills gaps and measure training and development progress.
  • Develop, implement, and coordinate training programs and curricula to assist in developing client service and job knowledge skills.
  • Develop programs to assist administrative support staff in cross training and in developing skills to support multiple practice areas and multiple attorney levels.
  • Coordinate with IT to develop responsive training to ensure administrative support groups are fully skilled on technology solutions and knowledgeable about using technology to deliver excellent client service.
  • Create, maintain, and update LMS learning paths and other relevant training resources.
  • Maintain webpage for secretarial group as an up-to-date relevant resource for trainings and guidelines.
  • Design and implement new hire orientation training for secretarial staff.
  • Monitor the development of new hires through communication tools such as check-ins, surveys, etc. to ensure they receive needed support to integrate successfully and to achieve client service and position objectives.
  • Develop and manage mentoring programs as needed to ensure new and existing business professionals receive professional and personal integration, guidance and support.
  • Develop programs to support advancement opportunities for both administrative support staff and other business professionals.
  • Develop and manage training programs to ensure that managers/supervisors who are guiding the work of entry-level employees are skilled in areas such as giving and receiving feedback, confidentiality, coaching, delegation, etc.
  • Keep current on technology relevant to the administrative support groups, including Word, Outlook, 3E, Intapp Time, ServiceNow, Accruent, etc.

What You'll Bring:

  • Bachelor’s degree preferred.
  • Extensive experience identifying training needs and developing corresponding programs for support staff teams.
  • Eight plus years of support management experience; law firm experience strongly preferred.
  • Previous experience working as a legal secretary strongly preferred.
  • Strong presentation and communication skills.
  • Ability to manage multiple requests, assess priorities, and achieve solutions under deadlines.
  • Strong organizational skills and the ability to create organizational solutions where a precedent may not exist.
  • Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work.

Job Tags

Similar Jobs

Northeastern University

School of Nursing Assistant Dean of Graduate Programs & Open Rank Clinical Faculty (Boston) Job at Northeastern University

 ...experiential approach empowers our students, faculty, alumni, and partners to create impact...  ...programs in a variety of on-campus and online formats leads to degrees through the doctorate...  ...and societal needs. The School of Nursing in the Bouv College of Health Sciences at... 

Slate Healthcare

Travel Nurse RN - Case Management Job at Slate Healthcare

 ...Job Description Slate Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Santa Fe, New Mexico. Job Description & Requirements ~ Specialty: Case Management ~ Discipline: RN ~ Start Date: 08/25/2025~ Duration: 32 weeks ~... 

Nutanix

Business Development Operations Analyst Job at Nutanix

 ...collaborative spirit and a passion for driving business growth? If so, you'll thrive as a Business Development Operations Analyst at Nutanix, where you will play a pivotal...  ...Ensure data integrity and consistency in CRM (Salesforce) to enhance efficiency across teams.+ Drive... 

Mizuho Financial Group Inc.

Mizuho | Greenhill - Investment Banking Associate - Industrials & Diversified Industries (Chicago) (Chicago) Job at Mizuho Financial Group Inc.

 ...Mizuho | Greenhill - Investment Banking Associate - Industrials & Diversified Industries (Chicago) Chicago USD 175,000 - 225,000...  ...Greenhill, part of Mizuho Americas, provides M&A, restructuring, and private capital advisory across the Americas, Europe, and Asia. Job... 

ZoomInfo Technologies LLC

Principal Product Operations Manager Job at ZoomInfo Technologies LLC

 ...growth potential. One great choice can change everything. Thrive with us at ZoomInfo. We are looking for a Principal Product Operations Manager to join our Product Operations team at ZoomInfo. This role is a senior role on the team, and will be critical to the success...