Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Training Specialist, Professional I do at Fiserv?

As a Training Specialist, Professional I at Fiserv, you will play a vital role in managing training plans and relationships for new client implementations and migrations. You will lead projects related to training, conversions, and implementations for Premier, Precision, Cleartouch, and Credit Unions. Additionally, you will be a key member of the thought leadership team, focusing on creating, supporting, and enhancing the client experience culture with a strong emphasis on quality, increased LTR scores, and revenue growth.

What you will do:

• Ensure learning paths meet client needs and provide appropriate learning environments
• Maintain subject matter expertise in Client Experience concepts
• Champion Fiserv's direction and strategy
• Identify and implement opportunities for quality and efficiency improvements
• Establish and maintain a standard conversion training process for various applications
• Develop Learning Paths and Certification for clients in core applications
• Collaborate with other business units for coordinated client training
• Utilize advanced knowledge of Microsoft Suite and WebEx
• Assist in planning and coordinating training activities under the supervision of the LCP Training Manager

What You Will Need To Have:

• Ability to analyze and make recommendations using SWOT
• Active participation in project meetings
• Cross-training and mentoring skills
• Proficiency in primary products in the assigned Solutions Framework
• Understanding of product interactions within Solution Frameworks
• Proactive development of knowledge related to enhancements and new products
• Strong collaboration with the Registrars team on Learning Paths in the LMS system
• Ability to travel up to 20%

What Would Be Great To Have:

• Bachelor’s degree with emphasis in communication, education, business or finance, or equivalent work experience
• Bachelor’s degree in Adult Learning/Education preferred
• 4 years Bank Solutions product experience or 4-6 years of experience in the financial industry
• Experience in Cognitive facilitation, presenting, or Adult Education
• Client Experience Certification
• Experience with SDLC project management
• Ability to coordinate multiple projects with minimal supervision

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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