Patient Registration Representative Job at WakeMed Health & Hospitals, Raleigh, NC

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  • WakeMed Health & Hospitals
  • Raleigh, NC

Job Description

Overview:

At WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience.

What You’ll Do:

As a Patient Registration Representative at our MyCare 365 locations, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also:

  • Accurately register patients by entering demographic and insurance information
  • Collect copays and point-of-service payments
  • Schedule appointments and assist with follow-up coordination
  • Provide exceptional customer service in a fast-paced, high-volume environment
  • Serve as a liaison between patients, families, providers, and the care team
  • Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations

What We’re Looking For:

  • Availability to cover business hours, days, and holidays
  • A passion for helping others and delivering top-tier service
  • Strong communication and interpersonal skills
  • Ability to multitask and stay organized in a busy clinical setting
  • Comfort with computers and electronic health records (EHR)
  • Previous experience in healthcare registration, scheduling, or customer service is a plus

Education & Experience:

  • High school diploma or equivalent required
  • 1 year of customer service or administrative experience preferred
  • Healthcare or medical office experience is a bonus

Why WakeMed?

  • A culture rooted in compassion, respect, and excellence
  • Opportunities for growth and development
  • Competitive pay and comprehensive benefits
  • A mission-driven team that truly cares about our community

We invest in YOU — your growth, your well-being, and your future.

Perks & Benefits:

    • Free parking at all campuses
    • Health, dental & vision coverage
    • 6 free mental health sessions through Lyra
    • MetLife pet insurance
    • 403(b) retirement plan with employer match
    • Paid Days Off (PDO) for vacation, sick time & holidays
    • Tuition & specialty certification reimbursement
    • WakeWell Rewards & wellness programs
    • WakeMed Gives – employee assistance & education support
    • Childcare partnerships with KinderCare & Bright Horizons
    • Endless professional development opportunities

 

 

Ready to make a difference from the front desk?

Apply today and help us deliver the WakeWay to Excellence at MyCare 365.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit  .

EOE

Licensure: Not Applicable Education: High School Diploma or Equivalent Required Experience: 1 Year Customer Service Preferred

Job Tags

Full time, Work at office,

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