Job Description
TITLE: Product Operations Manager
LOCATION: Remote
REPORTS TO: VP of Account Management
KEY RELATIONSHIPS AND TEAM: The Product Operations Manager will report directly to the Vice President of Account Management and will operate as a central connector across multiple departments within F&I Sentinel. In this highly collaborative role, the individual will work closely with key internal stakeholders including Sales, Marketing, Data and Analytics, Customer Success, Lender Support, and Product/Technology teams. These relationships are critical for aligning strategic priorities, ensuring consistent execution of product initiatives, and delivering impactful outcomes across the business.
In addition to internal collaboration, the Product Operations Manager will engage externally with lenders and other key clients to support product onboarding, deliver insights, and ensure alignment between client expectations and internal execution. This seat also include leadership responsibilities, overseeing a team focused on service delivery and adoption performance. Acting as both a strategic liaison and an operational leader, this position is integral to driving cross-functional alignment, enhancing visibility into product performance, and maximizing business value from product initiatives. This position will require approximately 25% travel.
THE OPPORTUNITY: The Product Operations Manager will be the strategic and analytical operator to shape how product initiatives are brought to life and measured across the organization. As Product Operations Manager, you will be at the forefront of connecting product vision to execution, ensuring that internal teams are equipped with the insights and alignment needed to deliver exceptional value to clients. You will influence both day-to-day operations and long-term strategy by translating product adoption data into actionable business intelligence, enabling seamless cross-functional collaboration, and ensuring the organization is operationally ready for product growth. This role is ideal for someone who thrives at the intersection of systems thinking, executional detail, and strategic impact, offering the chance to drive business impact through strategic operations and cross-functional collaboration.
Specifically, the Product Operations Manager will have responsibility in:
Professional Qualifications:
The following knowledge, skills, education, and experiences are required:
The following knowledge, skills, and experiences are preferred, but not required:
Why Consider Joining FIS now?
The following behaviors are required:
F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
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