Job Description

We're hiring a Product Owner who can lead execution, talk to customers, and keep teams aligned. You’ll work closely with engineering to ship features that solve real problems. You’ll own the backlog, manage priorities, and turn feedback into product improvements.

This is not a strategy-only role. You’ll be in the details every day:

• Talking with users
• Writing tickets
• Explaining decisions
• Documenting features
• Making sure the company knows what’s launching and why

If you care about delivering real value, keeping teams moving, and putting the customer at the center of the product, this role is for you.

What You’ll Do

Product Execution:

• Own the backlog: prioritize what matters, write clear tickets, and keep delivery on track
• Lead sprint planning, standups, and retrospectives with engineering
• Make fast, informed decisions to unblock the team
• Track what’s in progress, what’s stuck, and what’s ready to ship
• Ensure releases are tested, functional, and well-communicated

Customer Feedback:

• Talk to customers every week: discovery calls, follow-ups, and support
• Understand how they actually use the product and where they get stuck
• Turn insights into actionable product improvements
• Follow up with customers when their feedback leads to change
• Be the internal expert on the user experience

Communication and Team Enablement:

• Keep Sales, Support, Onboarding, and Customer Success informed
• Train internal teams so they can explain and support new features
• Make sure no one is surprised by a release

Documentation and Policy:

• Write and maintain feature documentation and product behavior
• Document billing policies, pricing rules, and feature access
• Ensure internal teams have what they need to support and sell confidently

What You Should Have

• 2+ years as a Product Owner, Product Manager, Team Lead, or Software Engineer at a software company
• Experience working directly with engineers to ship features
• Strong writing and communication skills
• History of solving real customer problems, not just managing tickets
• Comfort in fast-paced, shifting environments
• Strong interest in talking to users and turning feedback into action

This Role Is Not:

• A strategy-only role with no execution
• A passive backlog manager
• A ticket processor who avoids customer contact
• A process manager who adds meetings but not value
• A siloed specialist who avoids cross-functional work

This Role Is:

• Actively involved in execution and close to development
• Focused on clarity for the customer, the team, and the business
• The voice of the user inside the company
• The go-to for what’s launching, what it does, and why it matters

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