Job Description

Job Description

Job Description

The Young Team is seeking a highly organized, detail-oriented, and client-focused Client Care Coordinator to join our Operations team. This pivotal role ensures a seamless buying and selling experience for both clients and agents, managing the sale process from accepted offer, through home inspections and loan approval, all the way through to key handover.

If you thrive in a fast-paced environment, love checklist-driven workflows, and pride yourself on providing a white-glove experience, we want to hear from you.

Compensation:

• $45,000 - $50,000 yearly salary
• Option for health benefits and 401(k)
• PTO
• Hybrid schedule post 90-day introductory period

$45,000 - $50,000 yearly

• Assist in coordinating and managing all aspects and expectations of the home buying and selling processes, from providing contract documents to 3rd parties, coordinating inspections, walk-throughs, and appraisals, reviewing ALTA statements, and delivering keys
• Manage communication between clients, agents, vendors, and co-brokers to ensure deadlines are met and expectations are aligned
• Oversee point of sale requirements (including septic/well inspections as needed)
• Daily pipeline management and maintaining up-to-date spreadsheets
• Follow up with clients weekly to provide updates and ensure a high-touch experience
• Ensure all documentation is properly e-filed and compliant with our brokerage and MLS requirements

• Strong written and verbal communication skills
• Exceptional attention to detail and time management skills
• Ability to work independently and collaboratively in a team environment
• Comfortable working with various personalities and managing client expectations
• Systems-oriented with a love for process and efficiency
• Passionate about helping others and providing a seamless client experience
• Positive attitude with a proactive and self-starting approach
• Previous experience in real estate or transaction coordination is preferred but not required
• High school diploma or equivalent required; some college coursework preferred
• Familiarity with MLS systems, CRM platforms, and digital productivity tools is a plus

At The Young Team, we’re redefining the real estate experience in Cleveland and beyond. We’re proud to be the #1 real estate team in Ohio , known for our passion, energy, and results-driven mindset.

Our mission is to revolutionize real estate through contagious enthusiasm, expert market knowledge, and exceptional service at every step of the process. We are a collaborative, forward-thinking group that thrives on innovation and exceeding expectations — not just meeting them.

We’re looking for team members who resonate with our core values :

• Get Stuff Done
• Level Up
• Solve the Problem
• Be Kind
• Come from Contribution
• Put People First

If these values speak to you and you're ready to join a high-performing team that’s changing the game in real estate, we’d love to meet you.

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