Job Description

Responsibilities

• Prepare and conduct functional workshops with business departments and key users
• Participate in functional design and validation committees
• Analyze business needs and propose improvements to existing Salesforce applications
• Translate CRM functional requirements into clear Salesforce specifications
• Act as a functional reference point for Salesforce-related topics
• Configure and administer the Salesforce platform, including complex flows
• Support Agile project delivery and participate in sprint activities
• Collaborate with internal teams and external stakeholders on integration topics
• Support ongoing optimization of customer experience processes
• Continuously develop Salesforce knowledge through training and certifications

Requirements

• Proven experience as a Salesforce Business Analyst or in a similar role
• Salesforce Sales Cloud certification
• Solid understanding of CRM processes in Sales and Customer Service
• Hands-on experience with Salesforce configuration and administration
• Ability to gather, structure, and document business requirements
• Experience working in Agile environments
• Strong analytical and problem-solving skills
• Good communication skills and stakeholder management experience
• Ability to work independently and in cross-functional teams
• Fluent English and Hungarian, French is an advantage

Nice to have

• Experience with additional Salesforce Clouds (Service Cloud, Marketing Cloud, Experience Cloud)
• Knowledge of omnichannel contact center processes
• Experience in international, multi-country projects
• Understanding of digital marketing and customer engagement processes

What we offer

• Budapest office location (9th district)
• Hybrid work model with 3 days per week home office
• Cafeteria benefit (SZÉP card)
• Training and professional development support
• Private health insurance
• Year-end bonus based on individual and company performance

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