Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst. Job Description Requirements Analysis. Design and implement functional solutions in projects. Provide effort estimations for projects. Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. Analyze and improve application performance. Collaborate with technology providers when required by the project. Contribute to the validation of the solution against functional requirements. Comply with the agreed software quality standards set by Omega's Technical Management. Generate functional documentation for completed projects. Collaborate within Omega's community of practice by sharing knowledge. Required Experience Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles. Experience in business process analysis and redesign. Experience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoption Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc. Experience with Agile methodology. Oral and written fluent in English.
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