Job Description

Job Description

Job Summary:

Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut.

Duties:

• Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels
• Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies
• Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements
• Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements
• Perform data validation to ensure accuracy, consistency, and reliability of reporting
• Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service
• Optimize chatbot and conversational IVR flows using data insights
• Track and report on overall and initiative-level success rates for conversational experiences
• Integrate structured and unstructured data sources to support self-service analytics

Desired Skills/Experience:

• 3+ years of experience in data science, analytics, business intelligence, or a related field
• Strong proficiency in SQL and Python for Data Analysis
• Experience with Power BI, Tableau, or similar BI tools
• Ability to analyze trends, identify anomalies, and uncover root causes
• Strong problem-solving skills and ability to work independently
• Experience collaborating with BI teams and working with relational databases
• Excellent communication skills with the ability to present insights clearly to non-technical and executive audiences
• Experience with Python and machine learning frameworks
• Familiarity with chatbot technology, conversational AI, and customer journey analytics
• Experience with API integrations and GraphQL
• Exposure to cloud-based data environments such as: AWS, GCP, Azure
• Project management experience, including tracking initiatives and milestones

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $44.00 and $56.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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