Job Description

Senior Director, Product Excellence Lead

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What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products, and cutting-edge technology.

What You'll Bring

The ideal candidate will have a strong background in product management, passionate about developing those skills in others. Candidate must have unwavering enthusiasm for enabling high-performing teams, demonstrated experience leading global change, and a proven ability to scale processes, tools, and best practices in a fast-paced environment.

Product Management Coaching

• Expertise in coaching and mentoring product managers on essential product management skills, including Voice of the Customer (VOC), backlog grooming, and go-to-market (GTM) strategies.
• Ability to develop and deliver comprehensive training programs to enhance product managers' competencies in these areas.

Voice of the Customer (VOC)

• Proficiency in training product managers on effective VOC techniques to gather and analyze customer insights.
• Skill in ensuring product managers can translate VOC data into actionable product improvements.

Backlog Grooming

• Knowledge of best practices for backlog grooming to prioritize features and tasks effectively.
• Experience in implementing processes to ensure the backlog is continuously updated and aligned with strategic goals.

Go-to-Market (GTM) Strategies

• Expertise in educating product managers on developing and executing successful GTM strategies.
• Ability to coach teams on the effective use of established tools and frameworks to help product managers plan and launch products effectively.

Leadership & Innovation

• Strong leadership skills to foster a culture of continuous improvement, innovation, and collaboration within product teams.
• Experience in organizing workshops and seminars to continuously develop product managers' skills in key areas.
• Commitment to encouraging a culture of learning and professional development within the product management team.

Performance Feedback

• Ability to provide regular, constructive feedback to product managers to help them improve their performance.
• Experience in implementing systems for tracking and evaluating the progress of product managers' skill development.

Analytics & Tools Management

• Proficiency in incorporating software tools (e.g., Jira, Confluence) to streamline workflows and enable analytics, ensuring teams have a unified source of truth.
• Skill in synthesizing key product analytics, such as usage, retention, and customer feedback, to provide actionable insights that guide product strategy.
• Experience in establishing consistent, data-informed practices (e.g., backlog prioritization frameworks) to drive alignment and better decision-making.

Operational Efficiency & Workflow Optimization

• Expertise in standardizing ways of working, communications, documentation, and reporting to ensure clarity and consistency across teams.
• Ability to manage and allocate resources effectively to develop global change programs and ensure timely and successful program delivery.

We'd Love To See

• Experience: 15+ years of data analytics and/or software product management experience.
• Strategic Thinking: Ability to align product operations with broader business objectives and anticipate future needs.
• Leadership & Coaching: Proven ability to build, lead, and inspire high-performing teams.
• Operational Excellence: Expertise in optimizing workflows, scaling processes, and driving team efficiency.
• Data-Driven Decision Making: Strong analytical skills to synthesize data and provide actionable insights.
• Collaboration: Ability to build strong relationships with cross-functional teams and senior leadership.
• Customer-Centric Mindset: Deep understanding of customer needs and the ability to translate them into impactful product solutions.
• Communication: Exceptional written and verbal communication skills, with the ability to influence and align diverse stakeholders.
• Global Expertise: Proven track record of working effectively with cross-functional teams across multiple countries, with global leadership experience preferred.
• Proficiency with tools like Jira, Confluence, Tableau, MySQL, and other analytics or project management tools.
• Strong understanding of agile methodologies and best practices in product management.
• Education: Bachelor’s degree required; MBA or equivalent advanced degree a plus.

Impact You'll Make

The Commercial Success team (CS) is part of TransUnion’s Global Solutions organization, aiming to drive long-term global growth by enhancing product lifecycle practices across solutions, verticals, and markets. The team fosters capabilities, accelerates best practices, and creates career paths for talent, elevating product development and go-to-market practices across product families while operating as one TU.

We seek a Senior Director to lead a new Product Excellence team within the Commercial Success organization. You will build core product management skills, collaborate with cross-functional teams to streamline workflows, optimize the product lifecycle, and foster a culture of continuous improvement, data-driven decision-making, and operational excellence.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including fair chance ordinances.

Adherence to policies, sound judgment, safety, respectful communication, and safeguarding information are essential.

This is a hybrid role involving both virtual work and in-person presence at an TU office at least two days a week.

Benefits

TransUnion offers flexible benefits, including paid time off, holidays, health benefits, mental health support, disability benefits, parental leave, adoption assistance, fertility coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, employee stock purchase plan, 401(k), and Employee Resource Groups. Coverage options vary by plan.

We embrace diversity and are an equal opportunity employer, considering all qualified applicants regardless of protected characteristics.

Pay Scale Information

The U.S. salary range is $166,800 - $250,000 annually, based on experience, education, skills, location, and market factors. Some roles may participate in bonuses, incentives, or other compensation plans.

Internal Job Title

Sr Director, Product Management

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