Job Description

Job Description

Job Description

Position: Spa and Wellness Manager

Job Summary

This is a full-time, year-round position that is responsible for the management and development of all aspects of spa operations and wellness programs at The Otesaga Resort Hotel. The Spa and Wellness Manager leads and motivates the spa staff to provide a high level of service that exceeds guest expectations and maintains The Otesaga’s luxury standards. The Hawkeye Spa is a boutique spa offering massage and facial treatments.

Essential Job Functions

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

• Coordinate operations of Hawkeye Spa facilities.
• Develops year-round and seasonally based wellness programs for both leisure and group guests, including weekend retreats and wellness programs.
• Boosts employee health, mindset, and productivity through the creation and modification of wellness programs, seminars, and workshops.
• Work collaboratively with the culinary team to develop healthy food options for guests and employees.
• Train staff in the use and sale of products, programs, and activities.
• Perform regular checks of spa equipment to ensure proper functioning.
• Coordinate facility schedules to maximize usage and efficiency.
• Develop staff service and retail goals and guide staff in goal achievement.
• Establish budgets and financial goals.
• Inventory products and order new supplies.
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards and regulations.
• Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
• Attend regular operation meetings to ensure department budgets and goals are met.
• Recruit, interview, and hire employees.
• Respond to customer inquiries and complaints.
• Schedule staff and supervise scheduling.
• Verify staff credentials, such as educational and certification requirements.
• Maintain client databases.
• Participate in continuing education classes to maintain current knowledge of industry.
• Schedule guest appointments.
• Assists in the preparation of yearly operating, operation equipment and capital expenditure budget.
• Offers suggestions and makes recommendations on ideas for improving the Spa operation and performance.
• Perform any other job-related duties as assigned.

Education: High school diploma or general education degree (GED) required, bachelor’s degree preferred.

Required Experience:

The person in this position needs to have:

• Minimum of 1 to 3 years of supervisory/leadership experience in spa management.
• Licensed in massage therapy or facial treatments in New York State

• Experience in managing employees, budgeting, payroll, and scheduling.

• Previous experience developing wellness programs is preferred.
• Reliably commute or plan to relocate before starting work.

Knowledge, Skills, & Abilities

• Proficiency with Microsoft Office products including Word and Excel.
• Ability to lead, problem solve, and operate in a fast-paced environment.

• Ability to work nights, weekends & holidays as required.

• Excellent organization and time management skills
• Set a positive tone and strong work ethic, leading by example.

• Possess basic math skills and ability to operate POS system.
• Maintain professional presentation (must adhere to company and department dress code)
• Ability and willingness to upsell.
• Outstanding guest service skills.

• Outstanding interpersonal, written, and verbal communication skills.

Physical Requirements:

These physical requirements for this position may be accomplished with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds.

Work Conditions: The position will be required to work evening, weekend, and holiday hours. While performing the duties of this job, the employee will be working in both an indoor and outdoor environment with regular exposure to dust, noise, inclement weather, temperature extremes and direct exposure to the sun. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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