Job Description
DPP is seeking a Technology Support Specialist for an opportunity in Columbia, SC. Candidates must be eligible to earn a low-level US security clearance. Work arrangement: - Fully onsite.
- W2 position; 12 months
- Must be eligible to earn a low-level US security clearance, which requires a thorough background search and US citizenship.
Position summary: - Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
- Research, resolve and respond to requests received from customers.
- Ensure documentation and processes are current as business and technology changes evolve.
- May have an in-depth knowledge or experience in specific areas.
Required skills: - Proficient computer skills
- Technical support
- Customer service
- Ability to multitask.
- Ability to troubleshoot
- Strong communication skills
Nice to have: - Citrix
- VPN
- Microsoft products (Outlook, Teams)
Minimum required work experience: Job/class description: - Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine the business impact of requests and escalate to higher-level professionals when necessary.
- Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized.
- Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
- Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.
- Perform other job-related administrative duties as needed.
Required knowledge, skills, and abilities: - Strong customer service skills.
- Good problem-solving skills.
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Understands basic technical problems and solutions in relation to the business environment.
- Understands the industry's business systems and processes.
- Proficient computer skills.
- Able to maneuver through commonly used applications and systems used in the industry.
Required education/equivalencies: - Bachelor’s degree in Computer Science, Information Technology, or other job-related degree;
- OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
- OR, 2 years job-related work plus 2 years of technical help desk experience or other job-related experience.
Work environment: - The team has 2 supervisors and 17 technicians.
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center.
Interested? Learn more: Click the apply button or contact our recruiter
Daniel at
(url removed) to learn more about this position (#
(phone number removed)).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
US Citizen: This role requires the ability to obtain a low-level US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply.
EOE/AA/V/D
Job Tags
Full time, Work experience placement, Second job,