Customer Technical Specialist Job at Peraton, Denver, CO

U1RKUTB4L2NuQ2hHdTR6b0RraExiTldqYUE9PQ==
  • Peraton
  • Denver, CO

Job Description

Program Overview

Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present

About The Role

Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our DHS customer at airports across the U.S. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.

  • The position requires on-site work at our Denver, CO location. 
  • Must be willing to Travel up to 25%.

Day to Day Work Responsibilities:

  • Responsible for supporting and troubleshooting a variety of technologies (Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cell-phones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, and Transportation Security Equipment (STIP) adhering to contracted service level agreements. 
  • Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
  • Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
  • Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals.
  • Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
  • Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
  • Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
  • Recommends to Peraton management customer service and IT process support enhancements, researching and new technologies and procedures.
  • Provide technical guidance for directing and monitoring information systems operations.

#TSAImpact

Qualifications

Basic Qualifications:

  • Bachelor’s degree and 0 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years experience.  
  • U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
  • Experience with desk-side IT support.
  • Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.).
  • Ability to kneel, bend and reach under desks to connect / repair cabling and ability to connect patch cables from patch panels to network switches.
  • Ability to lift up to 40-50 pounds installing IT equipment.
  • Ability to push/pull carts transporting equipment.

Preferred Qualifications:

  • Relevant DHS focused experience.
  • A+ Certification.
  • Network+ Certification.
  • Cisco & Microsoft Certifications.
  • Ability to install Cisco switches and complex fiber backbone interconnectivity.
  • Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
  • ITIL4 Certification.
  • Able to plan and prioritize team workload to ensure objectives are achieved on time.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Tags

Contract work, Internship, Local area, Remote job,

Similar Jobs

Barton Malow

Construction Superintendent Job at Barton Malow

 ...quality product for the owner. The Superintendent oversees the construction effort to ensure the project is constructed safely in...  ...performance standards, environmental regulations, workplace safety, and union relations. ~ Healthcare, sports, higher education,... 

Gulfstream Strategic Placements

HVAC Inside Sales Job at Gulfstream Strategic Placements

 ...Job Title: HVAC Inside Sales Location: Oxnard, CA Overview We seek a skilled and customer-focused HVAC Inside Sales to join our team in Oxnard, CA. This position is pivotal in driving sales success, delivering exceptional customer service, and managing the sales... 

GetMed Staffing, Inc.

Travel Nurse RN - Maternal - Newborn - $1,768 per week Job at GetMed Staffing, Inc.

 ...GetMed Staffing, Inc. is seeking a travel nurse RN Maternal - Newborn for a travel nursing job in Baltimore, Maryland. Job Description & Requirements ~ Specialty: Maternal - Newborn ~ Discipline: RN ~ Start Date: 07/22/2025~ Duration: 13 weeks ~36 hours... 

Oishii

Maintenance Technician Job at Oishii

 ...vertical farm at commercial scale. We started with strawberries, which we debuted at Chef's Table at Brooklyn Fare, the three star Michelin restaurant considered by critics to be among the best in the world. Since then, we have supplied our strawberries to food-loving... 

Pediatric Eye Associates

Part Time Medical Receptionist Job at Pediatric Eye Associates

 ...Job Description Job Description Part time medical receptionist about 25 hours/week. Duties include greeting patients, checking in patients, preparing charts, answering phones, making and confirming appointments, scheduling surgeries, entry of patient claims on computer...