Job Description

Join to apply for the Spa Manager role at Fairmont Hotels & Resorts . Company Description Embrace your passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian vacation experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family‑friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square‑foot oceanfront pool, cultural activities, onsite restaurants, access to world‑class golf, a 24/7 fitness center and a 10‑court tennis pavilion. Inspired by culture, well‑being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i. What Is In It For You Premium preferred provider medical/drug/vision benefits at competitive prices. We put you first & value you with employer‑paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!* We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program. Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls. We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)* Complimentary food & beverage on property. Job Description Luxury and tranquility in an authentic setting, await our guests at Well & Being Spa. As the Spa Manager you will establish and maintain the standards of the Spa etiquette and service in all interactions with guests and staff. Consistency and understanding when implementing the Spa and the Fairmont business objectives, as they relate to operations, finance, human resources, marketing and health & safety is imperative. Executing the business objectives and verbiage to all employees is ongoing, whilst also ensuring that all financial, operations and marketing opportunities are maximized in alignment with the Spa & Fairmont goals. What You Will Be Doing Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa. Assist and coordinate onboarding of new hires. Staff Schedule Management. Assist Principal Therapist and Lead Aesthetician with regular training and education schedule for all staff, collaborating with vendor reps. Assist with monthly inventory/ordering. Product usage oversight. Spa cleanliness and maintenance oversight. Colleague follow up including coaching and counseling and documentation. Perform both opening and closing MOD shifts as scheduled. Assist with handling payroll duties with accuracy adhering to timelines. Practice professionalism in every situation with management, guests, and employees treating each person with respect and integrity. Other tasks and duties assigned by Spa Director. Qualifications Experience working in the spa industry. Positive attitude. Knowledge of Book4time and Microsoft office software is an asset. Good communication skills. Committed to delivering a high level of customer service. Flexibility to respond to a range of different work situations. Ability to work on your own or in teams. Adhere to Fairmont Scottsdale Princess grooming guidelines. Constant standing and walking throughout shift. Additional Information Salary Range: $70,000 - $80,000 USD Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Why work for Accor? We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Discover the life that awaits you at Accor, visit About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations, guided by values of Respect, Integrity, Teamwork and Empowerment. We employ the highest ethical and quality standards, treating all colleagues with fairness & dignity. We support diversity & inclusion and are committed to recruiting and promoting diverse talent. #J-18808-Ljbffr Fairmont Hotels & Resorts

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