WEEKENDS CUSTOMER SUPPORT REPRESENTATIVE Job at Wing Assistant, Berkeley, CA

VGo5ZjFScmNrQ3hGc296Z0NVUkVhOWlpYWc9PQ==
  • Wing Assistant
  • Berkeley, CA

Job Description

Looking for experienced Customer Support Representatives who are willing to work during weekends!

Schedule: 5 days/week – Thursday to Monday, 3:00–8:00 PM UK time

Business Overview: Rental Business in UK

Key Responsibilities:

-Answer incoming customer phone calls during shift hours

-Provide fluent, friendly, and confident phone support in English

-Send property access and check-in instructions via email and WhatsApp

-Respond to customer enquiries across WhatsApp and email in a timely and helpful manner

-Update or review simple spreadsheet logs related to bookings or communications

-Coordinate and escalate any complex issues to the internal team if needed

Tools & Platforms:

-Guesty (property booking and management system – training provided)

-WhatsApp (business messaging and customer support)

-Gmail / Email Client

-Basic Spreadsheets (Google Sheets or Excel)

-Phone line or app (diverted calls – setup to be discussed)

Qualifications:

-Fluent English (spoken and written)

-Comfortable handling phone support and live chats

-Strong attention to detail and clear communicator

-Prior customer service experience (at least 1-2 years)

-Basic understanding of spreadsheets (editing, filtering, simple formatting)

-Reliable internet connection and quiet workspace

-Able to use own phone for WhatsApp (business number setup can be discussed)

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• 100% permanent Work-From-Home

• Health Insurance (HMO)

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Job Tags

Hourly pay, Permanent employment, Contract work, Shift work, Weekend work,

Similar Jobs

Wells Fargo

NOW HIRING - Teller Part Time Norfolk Ghent (Remote - hybrid) Job at Wells Fargo

 ...Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the...  ..., appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound... 

Performance Foodservice

CDL-A Delivery Driver Job at Performance Foodservice

Job Description Job Description: Position Details: ~$90,000 average annual earnings (after completion of training period)~ Monday thru Friday schedule~ Up to $15,000 sign on bonus (Terms Apply) We Deliver the Goods: Competitive pay and benefits, including...

gpac

Dermatologist/Mohs Surgeon Job at gpac

Job DescriptionJoin a high-volume practice offering a rewarding mix of general dermatology and Mohs surgery. We provide:Collaboration with a strong team of dermatology professionalsExcellent quality of life in the Capital RegionCompetitive salary and comprehensive... 

Harrington Starr

Junior Trader Job at Harrington Starr

 ...Junior Mortgage Trader We're partnering with a boutique hedge fund, looking to hire a Junior Mortgage Trader to join their New York office. Currently a team of 25, the team manages $600mm across a range of asset classes. About the role: Work directly alongside... 

Xylem I LLC

*Groundsperson - Fredericksburg, VA Job at Xylem I LLC

 ...Description Job Description The Groundsperson supports the crew by performing work from the ground including clearing brush and trees as directed, and performing clean-up on each job site. ESSENTIAL FUNCTIONS Always follow and help enforce safe practices and rules...